Refund Policy
Unused reservations return to your Telloa balance. Monetary refunds follow the checkout record, applicable law, and Dodo’s merchant-of-record process.
1. Subscription cancellation
You may cancel future renewal through the billing portal. Unless law or the checkout terms say otherwise, cancellation takes effect at the end of the current paid period and does not create a prorated refund for time remaining.
2. Credits and generation failures
- A new paid provider generation can consume credits even when you dislike the creative result, because compute was performed.
- If a request fails before billable provider work, Telloa releases the reservation.
- If actual usage is lower than the maximum you approved, Telloa reconciles the difference back to your balance.
- Cache reuse and downloads of existing assets use no new generation credits.
- A credit reversal is an account adjustment, not a refund to your payment method.
3. Credit packs
Credit packs are generally non-refundable once consumed. Unused packs may be refundable where required by law or where Telloa or Dodo approves a request for duplicate charge, material service failure, or another documented reason. Credits are not cash and cannot be withdrawn or transferred outside the Service.
4. Mandatory consumer rights
Nothing in this Policy removes a cooling-off, withdrawal, refund, or remedy right that applies to you by law. Digital services that begin immediately may be subject to special consent and withdrawal rules shown at checkout. The checkout and receipt identify the merchant of record and transaction terms.
5. Requesting a refund
Contact hello@telloa.app with your account email, Dodo transaction ID, purchase date, and reason. Do not send full card details. Dodo Payments may process the decision and return funds to the original payment method. Bank and network timing can vary.